These Professional courtesies are intended to be used by REALTORS® on a voluntary basis, and cannot form the basis for a professional standards complaint.

BOLDED professionalism pathway statements are often the basis for the public filing ethics complaints, calling SCR to complain, calling your BIC to complain, filing license law complaints, filing lawsuits, calling you to complain, post bad reviews of you on social media, not giving you referrals or repeat business, etc.

Respect for the Public

Follow the "Golden Rule”: Do unto others as you would have them do unto you.

Respond promptly to inquiries and requests for information.

Schedule appointments and showings as far in advance as possible.

Call if you are delayed or must cancel an appointment or showing.

If a prospective buyer decides not to view an occupied home, promptly explain the situation to the listing broker or the occupant.

Communicate with all parties in a timely fashion.

When entering a property ensure that unexpected situations, such as pets, are handled appropriately.

Leave your business card if not prohibited by local rules.

Never criticize property in the presence of the occupant.

Inform occupants that you are leaving after showings.

When showing an occupied home, always ring the doorbell or knock—and announce yourself loudly before entering. Knock and announce yourself loudly before entering any closed room.

Present a professional appearance at all times; dress appropriately and drive a clean car.

If occupants are home during showings, ask their permission before using the telephone or bathroom.

Encourage the clients of other brokers to direct questions to their agent or representative.

Communicate clearly; don’t use jargon or slang that may not be readily understood.

Be aware of and respect cultural differences.

Show courtesy and respect to everyone.

Be aware of—and meet—all deadlines.

Promise only what you can deliver—and keep your promises.

Identify your REALTOR® and your professional status in contacts with the public.

Do not tell people what you think—tell them what you know.

Posted by: Byron King on 07/25/19 (This information is only accurate as of 07/25/19. You must contact SCR for updates and changes to this information after 07/25/19 as laws and regulations may change over time. SCR 803-772-5206 or email info at screaltors.org)