COA HOA POA complaints to the SC Department of Consumer Affairs, report states a 67% resolution rate. Top county, Horry.

https://consumer.sc.gov/HOA-reports

2025 Executive Summary

  • The Department received 617 HOA complaints during calendar year 2024. Of that amount, 183 complaints were excluded from the report: 125 did not meet the statutory requirements for inclusion, 53 were duplicates and 5 were referred to the SC Human Affairs Commission. The largest number excluded (104) were the result of complainant’s failure to submit the required HOA Supplemental Questionnaire. These (17%) were closed as "Abandoned."
  • There was a nineteen percent increase in the total number of complaints filed in 2024 than filed in 2023 (617 versus 517).
  • The 2025 report contains information from 434 complaints filed against 325 HOAs/Management Companies during calendar year 2024. This was a nineteen percent increase in the total number of complaints included in the HOA Report as compared to 2023.
  • The complaints raised 846 concerns with multiple included in a single complaint. This is an increase of fourteen percent over 2023. The top three types of issues raised were: (1) Failure to adhere to and/or enforce covenants and bylaws (17.3%), (2) Concerns regarding maintenance and repairs (15.1%), (3) Request to access information/view documents ignored (9.3%).
  • Sixty-seven percent of complaints included in the report were closed indicating receipt of an adequate business response. Consumers were satisfied with the outcome of the complaint resolution process in twelve complaints (2.8%). Examples of satisfactory resolutions include refunds/credits/adjustments being issued ($581.31), requested financial information being provided and repairs or maintenance being made.
  • Fifteen percent of complaints were closed "Undetermined" due to disputed facts. This is a seven percent decrease from the prior year. The Department closes complaints that are complex and/or contentious in nature under this category due to the agency’s statutory limitations.
  • The number of complaints closed as "Unsatisfied" due to a business’s failure to respond increased nearly five percent in 2024 to (9.7%). This is primarily due to one HOA not responding to 18 complaints.
  • Top 3 Counties for Complaints: (1) Horry (27%), (2) Richland (13.4%), (3) Charleston (7.8%).

Posted by: Byron King on 12/18/25 (This information is only accurate as of 12/17/25. You must contact SCR for updates and changes to this information after 12/18/25 as laws and regulations may change over time. SCR 803-772-5206 or email info at screaltors.org or email byron at screaltors.org)

This information is not legal advice. This information is intended only to provide general information and may not be relied upon as specific legal guidance. Legal counsel should always be consulted before acting in reliance on this information.